Return and refund policy
At The Sutraa Company, we take pride in delivering handcrafted pieces made with care and precision. If something isn’t quite right, we’re here to help.
✅ Return Eligibility
To be eligible for a return, your item must:
- Be unused, unwashed, and in its original condition
- Have all original tags and packaging intact
- Be free from stains, perfumes, or any damage caused after delivery
- Be returned with proof of purchase
⏳ Return Timeframe
You can request a return within 7 days of receiving your order.
Requests made after this period may not be accepted.
💸 Refund Process
Once your return is received and inspected:
- You will be notified via email regarding approval or rejection
- If approved, your refund will be processed within 3-4 working days.
- The amount will be credited to your original payment method.
🔄 Exchange Policy
We offer exchanges for:
- Size issues
- Defective or damaged products
To request an exchange, please contact us at thesutraaco@gmail.com within 7 days of delivery. Exchanges are subject to product availability.
⚠️ Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Please email us at thesutraaco@gmail.com within 7 days of delivery
- Include clear photos and your order details
- We will arrange a replacement or full refund at no extra cost
🚫 Non-Returnable Items
The following items are not eligible for return:
- Items purchased on sale or during special promotions
- Customized or made-to-order products
- Items returned without original packaging or in used condition
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service, as we are not responsible for lost returns
🤍 Our Promise
Each Sutraa piece is handcrafted, and slight variations in embroidery are a natural part of its charm—not defects. We strive to ensure you love your purchase, and we’re always here to support you.