Terms of service

Welcome to The Sutraa Company. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

👤 Account Terms

You agree to provide accurate, current, and complete information during registration and checkout
You are responsible for maintaining the confidentiality of your account and password
We reserve the right to suspend or terminate accounts that provide false or misleading information

💳 Pricing & Payment

All prices listed on our website are in INR (₹) and inclusive/exclusive of applicable taxes as specified
We reserve the right to change prices at any time without prior notice
Payments must be made through approved payment methods available on our website
In case of payment failure, the order will not be confirmed

🧵 Product Descriptions

We strive to ensure all product details, images, and descriptions are accurate
However, slight variations may occur due to handcrafted nature, lighting, or screen differences
Such variations do not qualify as defects

📦 Order Acceptance

Once an order is placed, you will receive an order confirmation email
We reserve the right to accept or cancel any order at our discretion
Reasons for cancellation may include product unavailability, pricing errors, or suspected fraudulent activity
In case of cancellation, a full refund will be initiated

🚚 Shipping & Delivery

Orders are processed within 1-2 working days.
Delivery timelines may vary based on location and logistics partners
Delays caused by unforeseen circumstances (weather, strikes, etc.) are beyond our control
Customers are responsible for providing accurate shipping details

🔁 Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy
Please refer to the dedicated policy page for detailed information

🚫 Prohibited Uses

You may not use our website or services:

For any unlawful or fraudulent purposes
To violate any laws or regulations
To transmit harmful code, viruses, or malicious software
To exploit or harm others, including harassment or abuse

We reserve the right to terminate your access for violating these terms.

⚖️ Limitation of Liability

The Sutraa Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products
Our total liability shall not exceed the amount paid by you for the product

🇮🇳 Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.